Why we are embracing Total Quality Management (TQM)

At SLN/CR, a quieter court is a promise. As we scale our impact in communities across the country, we’re committing to a new level of operational and product excellence: Total Quality Management (TQM).

Why Now:

Our patent-pending NanoBaffle™ system is already field-tested and backed by acoustic science. But our customers deserve more than great lab results. They deserve consistency, accountability, and continuous improvement. That’s what TQM delivers.

What TQM Means to Us: Total Quality Management isn’t a buzzword—it’s a business philosophy. It means:

• Every employee is responsible for quality.

• Every process is open to refinement.

• Every product must exceed expectations, not just meet them.

What We’re Doing Differently:

• We’ve launched internal quality circles focused on our complete manufacturing process.

• We have hired a fulltime production coordinator to support our factory

• We have implemented a quality inspection checklist that documents every unit shipped form the factory

• We’re mapping every customer touchpoint to ensure every sound assessment, every panel delivery, every court installation reflects our brand values.

  
  

Why This Matters for You: If you’re a city planner, a parks and rec director, or a country club GM, TQM means fewer surprises, faster installations, and a noise abatement system that works exactly as promised. Consistently.

A Call to Community: As we grow, we’re inviting our customers and partners to join us in this journey. Your feedback doesn’t just help us improve—it shapes the future of acoustics in community recreation. Please send us your thoughts.

Conclusion: TQM isn’t just about quality. It’s about trust. And that’s what SLN/CR is built on.